Avoid this place. Worst experience ever. I took my car for an oil change because I wanted to avoid the rip off at the dealership. My, I would have been better off at the dealership or at the Jiffy Lube. When I called to make the appointment I had asked the person who answered how much time it would take for an oil change, as I needed to pick up my kids from school and I was on a rush. He said it would not take longer than an hour. They took 2.5 hours (for an oil change!) In addition they charged me about $30 dollars more than the quote they had given me by phone. They argued it was the CA fees.... In the midst of the service they sent me the new quote by phone and the only reason I accepted it was because it came with a full inspection. Lo and behold, no full inspection was given. But the worst part of it was that when I complained to the owner about the time it took to change the oil and the lack of the full inspection, instead of apologizing he just said that he was the manager and his employee was not at fault. He was terribly aggressive and started shouting at me like a bully. I said I would write a review on yelp detailing the dishonesty and terrible service. And what does the guy do? He then goes and threatens me with defamation lawsuit. Pretty pathetic. I missed my dealership after this experience. That should tell you all.
We have outstanding reviews for a reason. When an aggressive person becomes unruly towards our employees, we defend ourselves. Just because you yell and scream and act like a child does not mean you’re always going to get your way. When you pulled up, you saw that our driveway was completely full; you pushed, and you pushed, and you pushed but there was no pushing other cars out of the way to make your experience faster. But you thought by being persistent and aggressive, that was the appropriate way to handle the situation, well you were wrong! And I’ll never apologize for for protecting my employee against an aggressive human being like you! Being a pushy person will not always get you your way, there’s going to be people who stand up to you and say no!! Don’t come back!
- Motorpool Automotive