5

Exemplary Service. They have been performing maintenance on my Prius for close to 7 years now. It’s a 2008 model w/ 150k+ miles. It needs a little TLC from time to time. They’ve been incredibly efficient and upfront about all cost and repairs. Making it easy to prioritize what needs to be done and keep my Prius running smoothly.

4

I visited this location today for repairs because I’m impressed by the outstanding reviews, but I didn’t feel comfortable using their method of filling out a request slip and leaving my car without speaking to a representative. I went to another auto repair shop where I could talk to someone about my car. If there were a receptionist present, I would have had Motorpool service my vehicle. Not sure if this is the norm for Motorpool’s business, and if not, they should share the hours customers can meet with a representative in person.

5

5

dealerships aren’t a ripoff lady, they have technicians who are trained and sent to class year round learning the product. rather have a kid who probably didn’t even graduate workin at a jiffy lube or any express oil change shop or come to the dealership where they have seasoned/educated people working on your vehicle. just sayin’

1

Avoid this place. Worst experience ever. I took my car for an oil change because I wanted to avoid the rip off at the dealership. My, I would have been better off at the dealership or at the Jiffy Lube. When I called to make the appointment I had asked the person who answered how much time it would take for an oil change, as I needed to pick up my kids from school and I was on a rush. He said it would not take longer than an hour. They took 2.5 hours (for an oil change!) In addition they charged me about $30 dollars more than the quote they had given me by phone. They argued it was the CA fees.... In the midst of the service they sent me the new quote by phone and the only reason I accepted it was because it came with a full inspection. Lo and behold, no full inspection was given. But the worst part of it was that when I complained to the owner about the time it took to change the oil and the lack of the full inspection, instead of apologizing he just said that he was the manager and his employee was not at fault. He was terribly aggressive and started shouting at me like a bully. I said I would write a review on yelp detailing the dishonesty and terrible service. And what does the guy do? He then goes and threatens me with defamation lawsuit. Pretty pathetic. I missed my dealership after this experience. That should tell you all.

We have outstanding reviews for a reason. When an aggressive person becomes unruly towards our employees, we defend ourselves. Just because you yell and scream and act like a child does not mean you’re always going to get your way. When you pulled up, you saw that our driveway was completely full; you pushed, and you pushed, and you pushed but there was no pushing other cars out of the way to make your experience faster. But you thought by being persistent and aggressive, that was the appropriate way to handle the situation, well you were wrong! And I’ll never apologize for for protecting my employee against an aggressive human being like you! Being a pushy person will not always get you your way, there’s going to be people who stand up to you and say no!! Don’t come back!

- Motorpool Automotive
5

Motorpool has been my go-to auto repair shop for years, and I'm so glad I found them! I regularly take my 2013 Toyota RAV4 here for maintenance, oil change, etc. and have never had a single issue with these guys. Their professionalism and quality of work are unmatched. I've recommended this place to several friends/family and everyone has had nothing but positive reviews. My car was overdue for service recently (oops) and the advisor (James) called me to walk me through everything that needed to be replaced/fixed with very clear language and a super professional manner. I know my baby is in good hands with the Motorpool team and will be coming back to get more work done on it soon!

You rock!!! Thank you Karin ❤️

- Motorpool Automotive
5

Prompt, friendly service. They were able to squeeze me in for an appointment and finish with the vehicle when they said they would. These guys seemed happy, proud to do the work they were doing, and upbeat. They were also knowledgeable and the mechanic took the time to explain his findings and solutions. I will be going back and I highly recommend. The one thing I’d mention is the place isn’t much to look at. It’s in an industrial corner, dusty with no waiting area. Don’t let this discourage you! Give them a try, you’ll be glad you did.

5

The service was great quick in and out with an appointment. Had the option to pay online even before I picked up my car! Thanks to all your team!

5

Great work from the team. I always feel confident taking my vehicles to Motorpool. I think its the best place to take your Prius and truck in Campbell, hands down.

1

Was looking for a mechanic for my new car, figured I could trust this place cause it has decently high reviews. Nope. I went in for an oil change and tire rotation, and they told me I needed ~$3K worth of repairs. They told me I needed to replace my drive belt, air filter, flush the brake fluid, struts, shocks, tire alignment, and two tires. I know nothing about cars, and with the reviews I figured maybe I could trust them so I approved ~$700 worth of replacements that day. I asked the assistant Chip if replacing the struts and shocks were really necessary, and he told me it could wait till next time. Then I get a call from the lead mechanic saying that Chip was wrong, he's still learning and I absolutely did need to replace the struts and shocks (about $1300). I asked the lead mechanic for details, asked him if the repairs were really necessary, and he insisted. When they returned the car, it started making sounds I never heard before. I was suspicious so I took it to a new mechanic for a second opinion, and they told me the new drive belt was installed incorrectly. Not only that, they told me the struts and shocks looked completely fine to them, and that they showed no signs of immediate wear or needing a replacement. Only one of my tires needed to be replaced. I cancelled my follow up appointment at Motorpool Automotive soon after, only going back to fix the drive belt. They told me it was normal to adjust it a week after. I HIGHLY doubt it...it's a safety hazard. They should've noticed after taking my car on the road test before handing it back to me. I'm pretty sure I dropped $700 and left with my car worse off than before. I seriously doubt if any of the changes I approved were needed. They were going to take apart my car and charge me thousands for unnecessary repairs. It's so important to find a mechanic you can trust, and you can NOT trust Motorpool Automotive. Most of the guys seemed nice, but the big mechanic was definitely trying to scam me. Always get a second opinion, it saved me thousands from this place. EDIT: The belt was making noise as soon as the car was returned to me. After taking my car on the road test, it should have been obvious something was wrong... Car owners should look for trustworthy mechanics that are supportive and give honest recommendations - that's the experience I had from ASAP Automotive when I went to them for a second opinion. They said my car was in good shape, just needed an alignment. If this were a trustworthy business I wouldn't need to bring anyone along.

Phillip you needed a belt but your car didn’t have an automatic belt tensioner. As the new belt wore in it started to stretch and it made noise. Sorry you had to come back to have the belt adjustment since your car doesn’t adjust itself. You went to another mechanic and they told you that we put on a belt that was too big well I’m sorry but that doesn’t make sense. It’s unfortunate that you’re an inexperienced younger driver but you felt no resistance from us. You said you didn’t want to come back for anything else we completely understood. I hope you gain more car knowledge and experience maybe in the future bring your father with you. You had other recommendations based on the age of your vehicle. Certain items wear out therefore snow balling and cause other items to wear out because the preventative maintenance wasn’t done. Your one star is based on a lack of experience and knowledge and I’m sorry for you. Good luck with your future cars and car repairs. Next time you look for a car find one that has a different maintenance schedule that will accommodate you better.

- Motorpool Automotive