I was a loyal customer to Goodyear Gemini Tire until they failed to honor the "lifetime" warranty that was supposed to be offered with the $400 brake job they did on my 07 Saturn Vue. I then called Steven here at Motorpool and asked if he could just check the brakes because there was grinding, and to see if he could tell me if it was "Normal wear and Tear" or if they were faulty. Steven took the time to explain to me what the issue was, and showed me as well. He immediately ordered all the parts and had them delivered to the shop while my car was still in the air. While waiting the short period of time that this took, I was able to get on my laptop and work because they have free wifi and free coffee, water, soda and snacks. He literally said, help yourself to whatever you see. Plus they also have a large flat screen that streams Netflix movies, if that's what you prefer to do. I hope my car doesn't have any issues, but if it does, I will not hesitate to bring it back to Steven and the awesome group of guys here at Motorpool. I recommend this place to all my friends and family! And you will too!